TROUBLESHOOTING STEPS
GIVEN SCENARIO
STEP 1: FAULTY SWITCH PORT
STEP 2: FAULTY CABLE
STEP 3: FAULTY ROUTER PORT
STEP 4: SPEED / DUPLEX SETTINGS
STEP 5: OSPF HELLO / DEAD TIMER
STEP 6: CHECK CPU UTILIZATION
GIVEN SCENARIO
We have a Customer edge device or WAN device or Router at the Data center. The, comes the connected switch.
When we check the OSPF neighborship at Router, neighborship with the connected switch is flapping continously.
This can be checked using command: show ip ospf nei | i Up
we need to troubleshoot the ospf neighborship flapping issue
PHYSICAL CONNECTIVITY
CUSTOMER EDGE DEVICE / WAN DEVICE / ROUTER (Gi0/1) ============= SWITCH
STEP 1: FAULTY SWITCH PORT
There might be the case that switch port is faulty. So, simply swap the switch port with any vacant port.
How to check vacant port ?
Port can be admin down, check using command: sh int des
If there is no admin down port, use command : sh int status, output will show “notconnected” ports
Suppose you ae able to find the notconnected port, as an example: Gi0/0
Check running configuration of Gi0/0. If the configuration is present, then check below steps to check further
Use command: sh ip arp Gi0/0, if interface is getting arp response or not, Port should not get arp response to use it further.
or,
Use command: sh int summary, to cross-check if there is any traffic on interface
STEP 2: FAULTY CABLE
Cable connected between Router & Switch can be faulty.
Replace the cable between Router & Switch with a new one
STEP 3: FAULTY ROUTER PORT
Here, we suppose that the Router port is faulty.
OSPF is running on Router port. So, look for some other vacant port on Router.
Example: Current port is Gi0/1 & vacant port is Gi0/2.
First, remove the configuration from Gi0/1 & then paste the configuration on Gi0/2.
Take care of one more thing, new port Gi0/2 should be ” no shut ”
Symptoms
OSPF neighborship will go down during this process.
There will be no output in command: sh ip ospf nei
After changes,
You will see the output in below commands:
sh ip ospf int br
sh ip ospf nei
It means, things are fine as per changes performed
Now, check if OSPF is still flapping or not using command: sh ip ospf nei de | i Up
STEP 4: SPEED / DUPLEX SETTINGS
Confirm the speed / duplex settings on the Router & Switch port. Both should be matched
STEP 5: OSPF HELLO / DEAD TIMER
Check the OSPF Hello / Dead timers using command: sh ip ospf int, if the value is very low, not as per Cisco recommendations
As an example, if OSPF Hello timer is configured as 1/10th of a second, which is not recommended.
Then, there might be the case that due to high CPU utilization or busy CPU, Hello packets might get missed.
So, solution is to configure the Hello packet timers as 10 sec, as per Cisco recommendation
STEP 6: CHECK CPU UTILIZATION
Check the CPU utilization on Router & Switch both, if CPU utilization is high, Hello packets might get missed.
It would be very helpful….
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