1. CLIENT’S OVERVIEW
Client’s profile ?
Number of Data center or Remote Sites to be managed ?
What all are the locations of Client to be managed ?
2. CONTRACT WITH THE CLIENT
Is it 24X7 or 24X5 or any other ?
What is the extent of manageability, like if we have to manage WAN, LAN or provide end to end solution including desktop also ?
3. AT PROCESS FRONT
What all the SLA’s (Service Level Agreement), while working on different requests ?
Do we take care of Incidents/ Tickets, Changes/ Implementations or some other services also ?
What is the approval process, if approval is required, to get any request approved ?
What all are the tools for Catering Requests, Monitoring, Fetching Reports, Any particular device access ?
What is the Network Diagram of the client, to be supported ?
Inventory List or What all are the device types present in the network ?
How is the Internet or Intranet network flow ?
What all the spare devices we have in our network, how to get them in case of any requirement ?
Single Point of Failure, in terms of links or devices, at any location ?
5. TEAMS / VENDORS
What all are the teams, with whom we have to co-ordinate, related details ?
What is the process of getting Field Support, What all the contracts we have for Field Support ?
6. KRA’S (KEY RESPONSIBILITY AREA’s)
Ask for the KRA’s as per your profile, to get clarity over the working or, to understand the expectations from you.