NETWORK ENGINEER CHECKLIST

1.  CLIENT’S OVERVIEW

Overview includes,

Client’s profile ?

Number of Data center or Remote Sites to be managed ?

What all are the locations of Client to be managed ?

 

2. CONTRACT WITH THE CLIENT

Is it 24X7 or 24X5 or any other ?

What is the extent of manageability, like if we have to manage WAN, LAN or provide end to end solution including desktop also ?

 

3.  AT PROCESS FRONT

What all the SLA’s (Service Level Agreement), while working on different requests ?

Do we take care of Incidents/ Tickets, Changes/ Implementations or some other services also ?

What is the approval process, if approval is required, to get any request approved ?

What all are the tools for Catering Requests, Monitoring, Fetching  Reports, Any particular device access ? 

 

4. NETWORK

What is the Network Diagram of the client, to be supported ?

Inventory List or What all are the device types present in the network ?

How is the Internet or Intranet network flow ?

What all the spare devices we have in our network, how to get them in case of any requirement ?

Single Point of Failure, in terms of links or devices, at any location ?

 

5. TEAMS / VENDORS

What all are the teams, with whom we have to co-ordinate, related details ?

What is the process of getting Field Support, What all the contracts we have for Field Support ?

 

6. KRA’S (KEY RESPONSIBILITY AREA’s)

Ask for the KRA’s as per your profile, to get clarity over the working or,  to understand the expectations from you.